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Frequently Asked Questions

FAQ Topics

General

Q What time are you open?
Q What is your ABN?
Q How can I contact you?
Q Does Interior Secrets offer loan services for photo shoots?
Q What if I can’t find the product I want?

Payment

Q How do I pay if I wish to purchase from you?
Q How do I know my payment transaction is secure?
Q Are there surcharge fees for credit card payments?

Privacy & Security

Q Will my information be sold to third parties?
Q How do I know if Interior Secrets is a safe online shop?

Shipping & Delivery

Q How much does delivery cost?
Q How long does it take for my order to arrive?
Q How can I track my order?
Q What if I’m not home to accept my delivery?
Q Can I pick-up my order from your warehouse?
Q Do you ship outside Australia?

Products

Q Some of your products are out of stock. What should I do?
Q Do you offer discounts if I buy in bulk?
Q Do you have a showroom to view products?
Q How do your products compare to the ‘originals’?
Q Why are your products so affordable?
Q Can Interior Secrets help decorate my home?

Returns & Refunds

Q Do you offer warranty?
Q How do I return my purchase if I change my mind?
Q How many days do I have to refund my order?
Q What if my order arrived damaged or faulty?
Q How do I return large products?
Q What is the return/refund process?
Q Where do I return my products?
Q What if I want to cancel my order after checkout and/ or dispatch?
Awards and affiliations
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"All products supplied by Interior Secrets are not manufactured by, affiliated with, or associated with the original designers or licensed manufacturers"

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