Our team is experiencing delays due to a high volume of orders | COVID-19

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COVID-19 update

Dear Customers,

At Interior Secrets the health and safety of our customers, people and public is our priority. During this time of uncertainty, we are introducing additional measures to minimise the risk of contracting or spreading COVID-19.  These practices will be implemented moving forward and until further notice.


Our Showrooms + Warehouse


The following safeguards have been put in place to ensure the health and safety of our customers and our team.

  • We have increased our cleaning procedures which includes disinfecting and sanitising all public areas and high-touch surfaces on a daily basis.
  • Per social distancing guidelines, we have informed our team to keep a 1.5 metre distance between themselves and our customers.
  • All staff members have also been briefed regarding the symptoms of COVID-19 and have been asked to seek medical advice and remain at home if they are feeling unwell or are showing symptoms.
  • Hand sanitiser has also been placed in public areas which we encourage both our customers and staff to utilise.  

 

Delivery Procedures + Contactless Delivery


The health and safety of our customers and our courier partners is a priority to us. To avoid the risk of contracting or spreading COVID-19, additional safeguards and procedures will be implemented within our delivery processes.

 

  • To prevent increased exposure between drivers and customers, our delivery partners have put a temporary ban on booking assembly services.
  • For bulky deliveries going into the home rather than to the front door, we have been advised that drivers will also be keeping a 1.5 metre distance.
  • We are now offering the option of contactless delivery, meaning you are able to give us authority to leave the delivered item at your front door. To arrange this please contact our sales team or ensure this is placed in the delivery notes when purchasing your product.

 
These measures will help ensure your products are delivered safely and in a manner that will reduce the overall risk to the community.
 
 

Customer Service


Our Southbank showroom is temporarily closed until further notice. However our Derrimut warehouse outlet will remain open during this team where our customer service team can assist with your inquiries. Our entire range is available on our website and we encourage you to take advantage of our online promotions, 14 day return policy and Australia-wide delivery.  

Our customer service and support team are available during business hours and can be contacted via email, telephone or on our social platforms. Please do not hesitate to reach out to us if you have any questions.


Tel: (03) 8353 2319 or 1300 668 605
Sales Enquiries: sales@interiorsecrets.com.au
Support Enquiries: support@interiorsecrets.com.au


 

Thank you for your understanding


The health and wellness of our community is of utmost importance to us and we have confidence that our customers and staff support our decision to implement these safeguards.


Please stay healthy, safe and well during this uncertain period and our team will be sure to keep you updated if any further changes are implemented.


Interior Secrets Team

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