Congratulations on placing a Pre-Order with Interior Secrets!
WHAT HAPPENS NOW?
Check your emails - We'll communicate updates and info for your pre-order. This will include your Order Updates, Order Arrivals and Delivery/Collection Confirmation.
If you haven't heard from us, It's okay! - This will mean your pre-order is on track and we have no new updates available.
Contact us within 24 hours of placing your order - Sadly we are unable to amend orders after order placement.
MORE ABOUT YOUR PRE-ORDER:
Expected lead times on our website are an estimate only. Sadly dates can change and as soon as we get this information we'll send through an update.
Once your Pre-Order arrives it needs to be unpacked and checked, this may take a couple of business days.
We'll contact you right away, when your order has been quality checked and is ready. So check your inbox for messages from us!
We'll book it for the soonest available delivery or collection date - Based on our external partner availability.
Customers will be contacted for a single collection or delivery once all goods on the order have arrived.
For 'Online Only' Pre-Orders (Products advertised as online only)
'Online only' products are considered a custom pre-order with our local suppliers and are excluded from our change of mind policy.
The supplier may deliver directly to you once the pre-order is ready!
- Depending on which courier the supplier uses, you may receive a phone call or tracking information via email.
- The supplier may require an authority to leave on your order for a delivery service - This is stated on the website listing.
- Any items which are delivered directly from the supplier will be sent separately to other goods on your order.
*Free Melbourne shipping is only applicable on selected products with an authority to leave and within Melbourne metro areas.
- If you have not specified a safe place to leave the goods, please provide an authority to leave so the directions can be passed onto the supplier.
- If not provided, an authority to leave may be added to the order automatically, so the supplier can complete the delivery.
- The automatic authority to leave will direct the supplier to leave the goods in a safe place on premises.
For all freight enquiries or delivery timeframes, please view our Shipping & Delivery page.