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PRE-ORDER INFORMATION

Congratulations on placing a Pre-Order with Interior Secrets!


WHAT HAPPENS NOW?

  • Check your emails - We'll communicate updates and info for your pre-order. This will include your Order Updates, Order Arrivals and Delivery/Collection Confirmation.
  • If you haven't heard from us, It's okay! - This will mean your pre-order is on track and we have no new updates available.
  • Contact us within 24 hours of placing your order Sadly we are unable to amend orders after order placement.

MORE ABOUT YOUR PRE-ORDER:

  • Expected lead times on our website are an estimate only. Sadly dates can change and as soon as we get this information we'll send through an update.
  • Once your Pre-Order arrives it needs to be unpacked and checked, this may take a couple of business days.
  • We'll contact you right away, when your order has been quality checked and is ready. So check your inbox for messages from us!
  • We'll book it for the soonest available delivery or collection date - Based on our external partner availability.
  • Customers will be contacted for a single collection or delivery once all goods on the order have arrived.

For 'Online Only' Pre-Orders (Products advertised as online only)

  • 'Online only' products are considered a custom pre-order with our local suppliers and are excluded from our change of mind policy.
    The supplier may deliver directly to you once the pre-order is ready!
  • Depending on which courier the supplier uses, you may receive a phone call or tracking information via email.
  • The supplier may require an authority to leave on your order for a delivery service - This is stated on the website listing.
  • Any items which are delivered directly from the supplier will be sent separately to other goods on your order.
  • *Free Melbourne shipping is only applicable on selected products with an authority to leave and within Melbourne metro areas.
  • If you have not specified a safe place to leave the goods, please provide an authority to leave so the directions can be passed onto the supplier.
  • If not provided, an authority to leave may be added to the order automatically, so the supplier can complete the delivery.
  • The automatic authority to leave will direct the supplier to leave the goods in a safe place on premises.

For all freight enquiries or delivery timeframes, please view our Shipping & Delivery page.