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30 Day Money Back Guarantee

We're sure you will like our furniture either its an office, dining or bedroom furniture, but if not, you can return it to us within 30 days of delivery for a refund.

If you are not happy with the item, change your mind, the product does not suit your space, or for any reason, don't worry! Simply return the product in its original packaging within 30 days of purchase for a full refund less delivery costs.

Refund Policy

Interior Secrets offers a money back guarantee on all items if the products you’ve bought are faulty, significantly different to those shown or described to you or not doing what they're supposed to do. We require that the item be returned in original condition with all packaging and receipts originally accompanying the product.

All items must be in the original wrappings and not assembled or part assembled in any way. Upon return, your merchandise will be inspected. The returned item must be in our possession within 30 days from the date you received it. All costs regarding delivery will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. Interior Secrets will not be responsible for any costs associated with shipping the return.

Interior Secrets will not be responsible for any costs associated with returning the product(s). It is the customers responsibly to take furniture from or to the front of the ground level. The Service and delivery of goods by third party carriers includes only delivery to ground floor and/or the front door (a door-to-door service) by a single delivery driver, and does not include carrying items inside, upstairs, in elevators, placement, assembly, removal of wrapping or the like. It is always the customers responsibility to arrange for a means (whether by requesting assistance from neighbours or friends or otherwise) to bring Goods inside (or in the case of a return, outside) from (or in the case of a return, to) the front door or grounds floor of residences or buildings.

Returned Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition. If a returned item is found not to be re-saleable by Interior Secrets (at its sole discretion), Interior Secrets reserves the right to refund only 50% or less of the product price paid by the customer

To return a product, please deliver it to: 80 East Derrimut Crescent, Derrimut, VIC 3030

Customers must request a return authorization prior to returning. Unauthorized returns will not be accepted. Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer.

Where an item is found to be faulty, Interior Secrets will provide a replacement along with the necessary service and support.

Interior Secrets reserves the rights to make changes to these terms and conditions without notice. Refunds or exchange is not available for custom/special orders and large assembled high gloss MDF items (such as tv units, buffet units, coffee tables and dining tables) due to the complexity of packaging and special fragile handling requirements. Special orders may include orders of items not shown on our website.

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"All products supplied by Interior Secrets are not manufactured by, affiliated with, or associated with the original designers or licensed manufacturers"

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