Shipping & Delivery Information
We offer delivery Australia wide for all our products. Our carriers represent our company and we only ship with the most reliable and cost-effective carriers.
Interior Secrets ships products as quickly as humanly possible from the time of your order, we endeavour to dispatch all orders within 48 hours from time of payment.
Deliveries occur Monday to Friday during normal business hours. Should you require delivery outside business hours please contact us to see if this is possible for your area. Saturday delivery is usually available when using a REMOVALIST service (please see below).
If delivery address is unattended or you cannot be available to accept delivery, you need to contact the courier directly with instructions; "Authority to Leave" goods if unattended. Please note this will void Interior Secrets' and the courier's liability that covers any loss, theft or damage to your item.
Interior Secrets will deliver items by way of couriers. We require a street address for all deliveries, as we cannot deliver items to a PO Box. All deliveries are to front door and ground level only. If access is difficult or not to ground floor, we need to know in advance as additional charges may apply.
It is the customer's responsibility to ensure the lift has sufficient access space.
Our courier costs include full insurance for products that are lost or damaged during transit.
Don't miss out our massive range of ergonomic and leather office chairs!
Tracking your order:
Tracking information are available for all non - fragile items to inter state deliveries upon request. If required, please advise on a note while placing an order.
Commercial and Oversized orders:
For heavy or bulky items, a person from your end will be required to assist the driver carry the item(s) to your door.
If access is difficult or not to ground floor, we need to know in advance as additional charges may apply. Delivery does not include placement or rubbish removal. Should you have special requirements, please leave clear instructions in the comments section upon the check out process.
For an additional charge, we can provide you with a REMOVALIST service. With our White Glove service, our delivery partners can carry your merchandise up stairs into a room of your choice. Because we carry a large product range, we ask that you contact our customer service team for more detailed information on White Glove pricing and restrictions. A REMOVALIST service is recommended for fully assembled and very fragile items which include tv units, buffet units and coffee tables. Transit insurance will incur an additional charge when using a Removalist service.
Pick up is available and is of course FREE from our Melbourne warehouse.
80 East Derrimut Crescent
Derrimut, VIC, 3030
Tel No: (03) 8353 2319
Please note: Pick up must be must be pre arranged prior to collection. All items are thoroughly checked prior dispatch, we are not liable for any damages in transit for pick ups or customer arranged delivery.
Our Free Shipping offers for promotional items are only available to Melbourne, Sydney, Canberra, Adelaide & Brisbane metro areas. To check if free shipping is available to your area, please enter postcode in the checkout page.
Estimated Delivery times - Small orders & non fragile items:
We deliver fast! Constantly finding ways to impress our customers, where possible, we always strive to dispatch your goods within 48 hours.
- Melbourne : Approximately 1-3 business days.
- All other states: 3-10 business days
Please allow up to 12 business days for non-fragile rural deliveries.
Estimated Delivery times - Larger orders & fragile items:
- Melbourne : Approximately 3-5 business days.
- Alll other states: 6-15 business days
Please note fragile items include coffee tables, entertainment units, buffet units and items containing glass.
We and our carriers endeavour to meet these times on all occasions as we use Australia's largest transport companies; however please allow up to 15 business days for all deliveries in case of delays.
Your location and order size will ultimately impact the speed of delivery to you.