FAQ

Warehouse & Head Office

*Closed on public holidays

South Melbourne Showroom

Our ABN is 98 145 309 324.

Truganina Head Office / Warehouse
143 Foundation Rd, Truganina VIC 3029
Tel: 1300 668 605
Sales: sales@interiorsecrets.com.au
Aftersales Support: support@interiorsecrets.com.au

South Melbourne Showroom (Melbourne)
486 City Rd, South Melbourne VIC 3205
Tel: 1300 668 605
Email: southmelbourne@interiorsecrets.com.au

Interior Secrets unfortunately does not offer any loan services on our products.

If you know what you want but can’t find it on our website, email our friendly buying team of what you’re looking for and you can expect a reply within the same business day.

Once you have added item(s) to your cart, follow the easy step by step checkout process. We accept major credit cards (except for American Express) via our website. Upon checkout, you will also have other options to pay for your order. Other options include: Direct Deposit, Paypal, Zip Pay, Afterpay, Shop Pay and Google Pay.

For in-store purchases, both our Southbank and Derrimut showrooms accept major credit cards (except for American Express) and cash payments.

We ensure that all transactions occur within a secure environment. We use Shopify's native payment gateway with 3D Secure technology. Interior Secrets is committed to providing you with a safe, secure, and enjoyable online shopping experience.

Fortunately, no! We don’t charge additional surcharges if you wish to purchase via credit card payments.

Your information will not be sold or passed on to third parties. Your privacy is important to us. Interior Secrets ensures that your personal information is encrypted with strong SSL 128-bit technology.

For further details, please see our Privacy Terms.

We are committed to providing you a safe environment, and ensure that your details are secure and will not be released to third parties. Interior Secrets is certified with GeoTrust Trade, assuring you that you are shopping with an accredited and trusted provider.

Our shipping calculator will automatically calculate the best possible delivery cost based on product size, weight and your location. The shipping delivery cost is calculated upon checkout after you enter your delivery address details, and will appear prior to making a payment so there are no surprises.

Freight costs charged during checkout are for a single delivery to ground floor service only. Interior Secrets is able to split an order into multiple deliveries via special written request, however additional freight charges will apply.

If additional freight services are required such as above floor, this service will need to be paid for each delivery.

Interior Secrets prides themselves on fast dispatching within 3-5 business days with delivery thereafter.

For small and non-fragile products, delivery lead times are 3-10 business days depending on your location. For non-fragile rural deliveries, please allow up to 12 business days for delivery.

For large and fragile products, the delivery times will vary depending on your location. For Metropolitan Cities, delivery lead times are approximately 3-20 business days. For all Non-Metro areas please allow up to 28 business days.

Please see our Shipping and Delivery for further details.

Tracking information is available for all non-fragile, courier service deliveries. Once dispatched from our warehouse, tracking will be directly emailed to you.

If you’re not available to accept delivery or your delivery address is unattended, you must contact the courier with direct instructions: “Authority to Leave” goods if unattended. Please note that this will void Interior Secrets’ and the courier’s liability that covers any loss, theft, or damage to your product. If you do not specify “Authority to Leave”, our couriers will leave a card in your mailbox for collection at the local depot.

To ensure a safe and completed delivery of your goods, we advise you to be present at the delivery address to accept REMOVALIST deliveries.

You certainly can! Complimentary pick up collections are available at our Distribution Warehouse located in Melbourne. Once your order is processed, a confirmation email with details of your collection will be available to you.

Unfortunately we currently and only ship to Australian addresses. But we’re looking forward to shipping overseas, so stay tuned!

We currently only offer above ground floor service to Melbourne and Sydney metro areas. This service is for lift access only, stair access is subject to approval. To check the availability of this option to your home, please reach out to our friendly sales team for confirmation.

At Interior Secrets, we use third-party courier services who operate and schedule their own deliveries. Our friendly Sales Team will send a confirmation via email regarding all your dispatch details and your delivery date will be scheduled directly via our third-party couriers.

A ‘sold out’ or ‘out of stock’ note means that our supplier no longer has inventory on hand, and there is no current estimated date of arrival. You may be able to register your email address on the product page for a back-in-stock notification or to express your interest.

We understand that seeing the products you want in-person is an important step before purchase. You can view selected products at our Truganina head office or visit our new South Melbourne Showroom in Melbourne.

‘Online only’ stock is available for purchase exclusively through our online store and is shipped directly from our local suppliers. Orders don’t include an expected shipment date as Interior Secrets use third party courier services to fulfil these deliveries. Online only pre-orders are excluded from Interior Secrets 30-day return policy as they are considered a custom order.

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro area only. These 'Melbourne Only' products will not calculate towards the total shipping costs in your cart as they cannot be delivered interstate. This exclusion applies to all clearance, ex-display, and selected products, which have a note in the features section of the product page.

Core pre-orders allow for a pre-purchase before it’s available or back in stock. Products with this note come with an expected instock date.

Clearance or ex-display products may be discounted due to minor imperfections, excess stock on hand or be the end of a range. Inspection is highly recommended, as these items are excluded from Interior Secrets returns policy and do not offer a manufacturer's warranty. Products can be purchased via our online website or over the phone.

The expected shipment date is the estimated date that Interior Secrets expects the shipment to arrive at our warehouse for unpacking (this is not an expected collection or delivery date). Customers with pre-orders will be contacted within 2-5 business days of the advertised date. Expected shipment dates are subject to change due to unforeseeable delays regarding processing and logistic challenges. This is not the same as the customer delivery or collection date.

Our reproductions compare extremely well to the licensed versions using quality materials, such as imported top-grain Italian leather, #304 grade stainless steel, and American hardwoods.

Our affordable prices are thanks to our ‘high turnover, low margin’ business model. When you buy from traditional furniture stores, you are unnecessarily paying for wholesalers and the operating costs for their showrooms. By cutting the middlemen out, we can offer you high quality products at ‘straight from the manufacturer’ prices.

Yes. At Interior Secrets, all products have a 12 month warranty to offer you peace of mind against defective materials or workmanship on all products. For further information, please see our Product Warranties.

If you have changed your mind and your order qualifies within our *30day change of mind policy, please request a return by contacting us here

We offer a 30 day change of mind policy for orders that qualify under the T&Cs. If the product is not what you wanted or you have changed your mind simply return the product in its original packaging within 30days of delivery or collection.

If your product arrives or displays signs of transit damage or fault, please report immediately to our support team here

Please contact our support team here if you wish to return a large product. To inspect and assess faulty products, we require the product/s to be returned in their original packaging, with all the accessories and parts, and packaged adequately to avoid additional damage.

However, please note that it is the customer’s expense and responsibility to arrange transport to return product/s to the front or ground floor of our Truganina warehouse.

Before a refund is processed, returned product/s will be inspected by our warehouse team to ensure that it is in a resellable condition. If the returned product/s are found not to be resellable by our warehouse team, Interior Secrets (at its sole discretion) reserves the right to refund only 50% or less of the product price paid by the customer at the time of purchase.

For further details, see our Refund Policy.

We process all refunds within 3 business day of goods being returned to our Derrimut warehouse and inspected by our team. All refunds are processed via the same payment method used for the initial purchase of goods. A notification will be sent to you once your refund has been processed.

Returns are only accepted and to be delivered to our Melbourne Warehouse. Please note that our South Melbourne Showroom does not accept delivery returns.

If you wish to cancel your order, please inform us as soon as possible before dispatch. Once your order has dispatched, the delivery fee and return or redirection costs are non-refundable and/ or payable by the customer.