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FAQs

GENERAL

What time are you open?

Our Derrimut head office and warehouse is open:

  • Monday to Friday 9am-5:30pm
  • Saturday 10am-2pm
  • Closed on Sunday and Public Holidays.

Our Southbank showroom is open:

  • Monday to Friday 10am-5pm
  • Saturday 10am-4pm
  • Sunday 11am-4pm
  • Closed on Public Holidays.

What is your ABN?

Our ABN is 98 145 309 324.

How can I contact you?

To contact our Derrimut head office and warehouse: Derrimut Showroom / Warehouse (Melbourne)
80 East Derrimut Crescent, Derrimut VIC 3030
Tel: (03) 8353 2319 or 1300 668 605
Sales Enquiries: sales@interiorsecrets.com.au
Support Enquiries: support@interiorsecrets.com.au

To contact our new Southbank Showroom:

Southbank Showroom (Melbourne)
273 City Rd, Southbank VIC 3006
Tel: (03) 9682 1646
Email: sales@interiorsecrets.com.au

Does Interior Secrets offer loan services for photo shoots?

Yes! We offer a selection of loan products for photo propping. Please give us a call or send us an email for further details.

What if I can’t find the product I want?

If you know what you want but can’t find it on our website, email our friendly buying team of what you’re looking for and you can expect a reply within the same business day.




PAYMENT

How do I pay if I wish to purchase from you?

Follow the checkout process by entering your delivery address and confirming your order. We accept major credit cards (except for American Express) via our website or over the phone by calling (03) 8353 2319. We also accept payments via direct deposit and Paypal.

For in-store purchases, our Southbank showroom and Derrimut warehouse accept major credit and debit cards (except for American Express) and cash payments.

How do I know my payment transaction is secure?

We ensure that all transactions occur within a secure environment. All credit card and direct deposit transactions are processed through Eway - Australia’s leading online payment gateway.

Our website is protected by 128-bit SSL (secure sockets layer) encryption technology, which is the industry standard so your transaction is safely processed without you leaving our secure server. Interior Secrets is committed to give you a safe, secure, and enjoyable online shopping experience.

Are there surcharge fees for credit card payments?

Fortunately, no! We don’t charge additional surcharges if you wish to purchase via credit card payments.




PRIVACY & SECURITY

Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is important to us. Interior Secrets ensures that your personal information is encrypted with strong SSL 128-bit technology.

For further details, please see our Privacy Terms.

How do I know if Interior Secrets is a safe online shop?

We are committed to provide you a safe environment, and ensure that your details are secure and will not be released to third parties. Interior Secrets is certified with GeoTrust Trade, assuring you that you are shopping with an accredited and trusted provider.




SHIPPING & DELIVERY

How much does delivery cost?

Our shipping calculator will automatically calculate the best possible delivery cost based on product size and weight and your location. The shipping delivery cost is calculated upon checkout after you enter your delivery address details, and will appear prior to making a payment so there are no surprises.

How long does it take for my order to arrive?

We ship your products as quickly as humanly possible from the time of your order within 48 hours.

If the order is for small and non-fragile products, delivery will be between 3-15 business days depending on your location. For non-fragile rural deliveries, please allow up to 12 business days for delivery.

For large and fragile products, the delivery will vary depending on your location. For Melbourne or metro areas, delivery will be approximately 3-10 business days, whereas all other states will be 5-20 business days.

Please see our Shipping and Delivery for further details.

How can I track my order?

Tracking information is available for all non-fragile products to interstate deliveries. Simply advise on a note when you place your order before payment.

What if I’m not home to accept my delivery?

If you’re not available to accept delivery or your delivery address is unattended, you must contact the courier with direct instructions: “Authority to Leave” goods if unattended. Please note that this will void Interior Secrets’ and the courier’s liability that covers any loss, theft, or damage to your product. If you do not specify “Authority to Leave”, our couriers will leave a card in your mailbox for collection at the local depot.

To ensure a safe and completed delivery of your goods, we advise you to be present at the delivery address to accept REMOVALIST deliveries.

Can I pick-up my order from your warehouse?

Certainly! You are welcome to a free pick-up only from our Derrimut warehouse anytime during our business hours. Pick-ups must be pre-arranged by calling (03) 8353 2319 prior to collection.

If your product happens to be out of stock, you will be notified immediately with an option to cancel or proceed with a pre-order.

Please note that pick-ups are not available from our Southbank showroom.

Do you ship outside Australia?

Unfortunately we currently and only ship to Australian addresses. But we’re looking forward to shipping overseas, so stay tuned!




PRODUCTS

Some of your products are out of stock. What should I do?

If the product you want is out of stock, you can pre-order by giving us a call or emailing our friendly sales team to find out when stock is next available and/ or secure stock by paying a deposit.

In most cases, out of stock products are due into our warehouse within a week or so. Please contact us for a more accurate delivery date and to check your pre-order status.

Do you offer discounts if I buy in bulk?

Although our prices are marked at the lowest possible prices, we work with our suppliers for further discounts when higher order quantities are achieved. Please contact us at sales@interiorsecrets.com.au to request a bulk buy quote from us.

Do you have a showroom to view products?

We understand that seeing the products you want in-person is an important step before purchase. You can view selected products at our Derrimut head office or visit our new Southbank Showroom in Melbourne.

How do your products compare to the ‘originals’?

Our reproductions compare extremely well to the licensed versions using quality materials, such as imported top-grain Italian leather, #304 grade stainless steel, and American hardwoods.

Why are your products so affordable?

Our affordable prices are thanks to our ‘high turnover, low margin’ business model. When you buy from traditional furniture stores, you are unnecessarily paying for wholesalers and the operating costs for their showrooms. By cutting the middlemen out, we can offer you high quality products at ‘straight from the manufacturer’ prices.

Can Interior Secrets help decorate my home?

Yes, we’d love to! Our experienced interior stylists know what it takes to make an impact in any room. We offer style consults that cover all the bases to help you create your dream space without the stress.

Visit our showrooms or simply contact us via email or phone to book an in-store appointment. For more information, see our Style Consultation.




RETURNS & REFUNDS

Do you offer warranty?

Yes. At Interior Secrets, all products have a 12 month warranty to offer you peace of mind against defective materials or workmanship on all products. For further information, please see our Product Warranties.

How do I return my purchase if I change my mind?

If you have a change of mind about your purchase within 30 days, simply request a return by contacting us via email at support@interiorsecrets.com.au or by phone at (03) 8353 2319.

How many days do I have to refund my order?

We offer a 30 days change of mind policy for all products*. If you’re dissatisfied with the product for any reason, simply return the product in its original packaging within 30 days of purchase for a full refund*.

*Our 30 day money back guarantee does not apply to custom made orders, special orders, online exclusive products, and large assembled high-gloss MDF products. Please see our Refund Policy for more details.

What if my order arrived damaged or faulty?

If your product arrives or displays signs of transit damage or fault, please report immediately to our support team at (03) 8353 2319 or support@interiorsecrets.com.au and provide:

  • Your invoice number
  • A detailed description of the damage or fault, and
  • Clear photos showing the damaged or fault.

Any claims of transit damage or fault must be made within 48 hours of receiving goods.

How do I return a large product/s?

Please contact our support team if you wish to return a large product. To inspect and assess faulty products, we require the product/s to be returned in their original packaging, with all the accessories and parts, and packaged adequately to avoid additional damage.

However, please note that it is the customer’s expense and responsibility to arrange transport to return product/s to the front or ground floor of our Derrimut warehouse.

What is the return/ refund process?

Before a refund is processed, returned product/s will be inspected by our warehouse team to ensure that it is in a resellable condition. If the returned product/s are found not to be resellable by our warehouse team, Interior Secrets (at its sole discretion) reserves the right to refund only 50% or less of the product price paid by the customer at the time of purchase.

For further details, see our Refund Policy.

How long does it take to my process my refund?

We process all refunds within 3 business day of goods being returned to our Derrimut warehouse and inspected by our team. All refunds are processed via the same payment method used for the initial purchase of goods. A notification will be sent to you once your refund has been processed.

Where do I return my products?

Returns are only accepted and to be delivered to our Derrimut warehouse. Please note that our Southbank Showroom does not accept delivery returns.

What if I want to cancel my order after checkout and/ or dispatch?

If you wish to cancel your order, please inform us as soon as possible before dispatch. Once your order has dispatched, the delivery fee and return or redirection costs are non-refundable and/ or payable by the customer.