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POSSIBLE TRANSIT DELAYS DUE TO COVID-19 PANDEMIC. MORE INFO

Possible transit delays: we have recently been experiencing some delays in sea freight shipments due to the current covid-19 situation. This also stems from the current port congestion worldwide as well as limited space availability and reduced sailings. It's on the way. Our teams are working hard behind the scenes to ensure shipments are processed as quickly as possible and any delays are kept to a minimum. We will continue to get your orders to you as quickly as possible. Please be advised that dispatches of in-stock items may be impacted with possible delays of up to 3 - 5 business days, on top of the usual dispatch time. Thank you in advance for your patience and understanding

Shipping
Shipping
& Delivery

Contactless collections have temporarily been suspended. For further information or to send through an enquiry, please reach our sales team at sales@interiorsecrets.com.au.

 

To make your furniture shopping experience more enjoyable, we deliver to most parts of Australia (some exclusions apply) and offer competitive delivery costs for all of our products.
Simply enter your postcode upon checkout and our shipping calculator will automatically determine freight eligibility and the best possible delivery pricing based on order volume and delivery address.
 We work with reliable and cost-effective external carriers who represent Interior Secrets, to deliver your new purchase to you as soon as possible.

 

Interior Secrets ships products as quickly as possible from the time of order placement. We endeavour to dispatch all orders within 3-7 business days from time of payment. Deliveries are booked to occur on weekdays from Monday to Friday during standard business hours. Customers will receive correspondence via email regarding their order, including all instructions for pre-orders, collection or delivery. 


ESTIMATED DELIVERY TIMES

While we and our couriers endeavour to meet these delivery times on all occasions, keep in mind that your location and order size will ultimately impact the speed of delivery to you. As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from time of dispatch.

 

Small Orders & Non-Fragile Items

MELBOURNE (METRO)

SYDNEY & ADELADE (METRO)

BRISBANE (METRO)

PERTH (METRO)

1-5 BUSINESS DAYS

2-6 BUSINESS DAYS

3-7 BUSINESS DAYS

5-10 BUSINESS DAYS

*Fragile items include marble coffee tables, entertainment units, buffet units, and items containing glass.

 

Large Orders & Non-Fragile Items

MELBOURNE (METRO)

SYDNEY & ADELADE (METRO)

BRISBANE (METRO)

PERTH (METRO)

BOOKED ON DAY THAT SUITS THE CUSTOMER BEST

6-15 BUSINESS DAYS

6-15 BUSINESS DAYS

14-20 BUSINESS DAYS

*Fragile items include marble coffee tables, entertainment units, buffet units, and items containing glass.

DELIVERY INFORMATION

We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box or parcel locker. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/ or upstairs, please let advise Interior Secrets in advance prior to purchase for approval and pricing. The service and delivery of goods by external carriers is strictly to ground floor and/ or front door, as such, this service does not include:

 

● Carrying product/s inside, upstairs, or in elevators.

● Placing product/s in room.

● Assembling product/s.

● Removing packaging or wrapping.

 

Please note: Customers may be required to organise help from another person and to take furniture from the ground floor and/ or front door inside the residence. It is the sole responsibility of the customer to ensure that the packaged product/s will fit through doorways, staircases, and/ or elevators before placing your order. Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. Courier costs include full insurance for product/s that are lost or damaged during transit.

UNATTENDED ADDRESS & FAILED DELIVERY

If the delivery address is unattended or you are not available to accept the delivery, customers will need to contact Interior Secrets and authorise an "Authority to Leave" on the order, with at least 24 business hours notice.
If there is a failed delivery attempt cancellation and re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee).


Please note: An authority to leave will void Interior Secrets' and the courier's liability that covers any loss, theft, or damage to your product.

ORDER TRACKING (STANDARD COURIER SERVICE ONLY)

Tracking information is available for non fragile items only via standard single-person courier service.


Please note: that fragile removalists do not have the capabilities to give specific delivery dates and tracking information. If you require a tracked delivery, please contact the sales team at sales@interiorsecrets.com.au to confirm if your order is viable for tracking information.

COMMERCIAL & OVER-SIZED PRODUCTS

Customers may be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.


Please note: Depending on carrier availability, Interior Secrets may not be able to accommodate all delivery instructions or requests.

REMOVALIST SERVICE

Interior Secrets can provide you with a fragile removalist service for an additional charge. Fragile removalists are experienced furniture handlers (two persons) for larger fragile items. Above ground floor or white glove services are strictly subject to Interior Secrets approval and external carrier availability. Due to our wide product range, it is recommended to contact our sales team beforehand regarding approval, pricing, exclusions and restrictions. Transit insurance will incur an additional charge when using a removalist service. A removalist service is recommended for fully assembled, heavier and bulkier, and very fragile items, such as:

  • Boardroom tables
  • Bookcases
  • Buffet units
  • Dining tables
  • Larger lounge chairs and sofas
  • Marble coffee tables
  • Office desks, and
  • TV units

CANCELLATION FEES

Requests for delivery cancellations or re-booking must be lodged with a minimum 24 business hours notice to avoid fees (excluding weekends, public holidays and must be during business hours). If there is a cancellation with less than 24 business hours notice or a failed delivery attempt cancellation and re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee).

 

Please refer to our Refunds & Returns page for more information regarding order cancellations.

MELBOURNE ONLY ITEMS

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro area only. These 'Melbourne Only' products will not calculate towards the total shipping costs in the cart as they cannot be delivered interstate.


Please note: This exclusion applies to all clearance, ex-display, and further selected products, which all have a note in the features section of the product page.

WAREHOUSE COLLECTION

Collection is available and FREE from our Melbourne warehouse:

80 East Derrimut Crescent

Derrimut, VIC, 3026

Tel No: (03) 8353 2319

Customers will have the option to select ‘Delivery’ or ‘Pick-Up’ upon checkout to suit your preference. Collection will be arranged with our warehouse team within 2-5 business days of the product being in stock (excludes peak trade times).

 

Please note: Collection from the Derrimut warehouse is available Monday-Friday from 10:00am-4:30pm. Customers will be contacted via email with their packing slip for collection and the earliest available date that the warehouse can accommodate for the order. Warehouse staff require a minimum 48 business hours (excluding weekends & public holidays) to prepare new orders for collection.