Interior Secrets partners with external carriers to complete all of our delivery services. Although these carrier services take extreme care when performing your delivery, Interior Secrets will not be held liable for any damage that is caused during your delivery.
If any damage occurs to the property as a result of delivering the goods, customers are advised to contact the external carrier service directly at the time of delivery. Please ensure to take images and provide the external carrier with all relevant information to lodge your claim with them directly.
Interior Secrets offers a standard ground floor delivery service either with a standard 1-person courier (for small non-fragile items), or a 2-person fragile service (for large/bulky items). Interior Secrets can accommodate an above-ground floor service via lift access only, which is subject to approval. Sadly stair access is not permitted by our external carriers and will cease at ground floor level.
Freight is quoted and charged on our website as a standard single person ground floor delivery service.
- Requests to split an order into multiple deliveries will incur additional freight charges.
- Additional charges apply to failed delivery attempts or when adequate notice to cancel/reschedule a delivery is not provided or
- A failed delivery includes customers not being home on delivery day, despite being provided sufficient notice by both the external carrier and Interior Secrets.
Our external carriers require deliveries to be completed with easy access to the property and will contact customers directly with sufficient notice. Customers are expected to protect their own walls and flooring and ensure that there are no items in the driver's way, which could result in a health and safety risk. We require our customers to communicate with Interior Secrets in advance regarding any obstructions or difficulties expected prior to the day of delivery, such as a steep driveway or pets on the property.
Interior Secrets takes the health and safety of all its employees and delivery partners with the utmost priority. If for any reason our external carriers feel that they are unable to complete a delivery due to a posed health and safety risk, the drivers have the right to refuse the job and in that instance, Interior Secrets will accommodate collection from our Melbourne warehouse.
- If the job cannot be completed on delivery day due to a health and safety risk, the goods will be returned to Interior Secrets and all initial freight charges will be forfeited as a failed delivery attempt.