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Shipping & Delivery

POSSIBLE TRANSIT DELAYS: WE HAVE RECENTLY BEEN EXPERIENCING SOME DELAYS IN SEA FREIGHT SHIPMENTS DUE TO THE CURRENT COVID-19 SITUATION. THIS ALSO STEMS FROM THE CURRENT PORT CONGESTION WORLDWIDE AS WELL AS LIMITED SPACE AVAILABILITY AND REDUCED SAILINGS. IT'S ON THE WAY. OUR TEAMS ARE WORKING HARD BEHIND THE SCENES TO ENSURE SHIPMENTS ARE PROCESSED AS QUICKLY AS POSSIBLE AND ANY DELAYS ARE KEPT TO A MINIMUM. WE WILL CONTINUE TO GET YOUR ORDERS TO YOU AS QUICKLY AS POSSIBLE. PLEASE BE ADVISED THAT DISPATCHES OF IN-STOCK ITEMS MAY BE IMPACTED WITH POSSIBLE DELAYS OF UP TO 3 - 5 BUSINESS DAYS, ON TOP OF THE USUAL DISPATCH TIME. THANK YOU IN ADVANCE FOR YOUR PATIENCE AND UNDERSTANDING.

To make your furniture shopping experience more enjoyable, we deliver Australia wide and offer competitive delivery costs for all of our products. Simply enter your postcode upon checkout and our shipping calculator will automatically determine the best possible delivery pricing based on product size and weight and your address. We work with the most reliable and cost-effective carriers, who represent Interior Secrets, to deliver your new purchase to you.

 

Interior Secrets ships products as quickly as humanly possible from the time of your order. We endeavour to dispatch all orders within 3-7 business days from time of payment. Deliveries occur Monday to Friday during normal business hours; Saturday delivery is only available when using a removalist service (please see below). Should you require delivery outside business hours, please contact us to see if this is possible for your area.

ESTIMATED DELIVERY TIMES

While we and our couriers endeavour to meet these delivery times on all occasions, keep in mind that your location and order size will ultimately impact the speed of delivery to you. As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow 12 business days from time of dispatch.

Small Order & Non-Fragile Items

Location FROM TIME OF DISPATCH
melbourne
sydney & Adelaide
brisbane
perth
1-5 business days
2-6 Business days
3-7 business days
5-10 business days

Large Orders & Fragile Items*

Location FROM TIME OF DISPATCH
melbourne
sydney & Adelaide
brisbane
perth
Booked on day that suits the customer best
6-15 BUSINESS DAYS
6-15 BUSINESS DAYS
14-20 business days
*Fragile items include marble coffee tables, entertainment units, buffet units, and items containing glass.

DELIVERY INFORMATION

We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/ or upstairs, please let us know in advance as additional charges may apply.

Unfortunately, the service and delivery of goods by third party couriers is strictly to ground floor and/ or front door only by a single delivery driver. As such, this service does not include:

• Carrying product/s inside, upstairs, or in elevators

• Placing product/s in rooms

• Assembling product/s, and

• Removing packaging or wrapping.

Note that you will be required to organise help from another person and to take furniture from the ground floor and/ or front door inside the residence. Please remember that it is your responsibility to ensure that the packaged product/s will fit through doorways, staircases, and/ or elevators before placing your order.

Courier costs include full insurance for product/s that are lost or damaged during transit. Our couriers will call one day and/ or one hour prior to arrival to confirm delivery to your address.

UNATTENDED ADDRESS

If the delivery address is unattended or you are not available to accept the delivery, you need to contact the courier directly with the instructions: "Authority to Leave" goods if unattended. Please note this will void Interior Secrets' and the courier's liability that covers any loss, theft, or damage to your product.

ORDER TRACKING

Tracking information is available for most orders. However, please note that most fragile removalists do not always have the capabilities to give specific delivery dates and tracking information. If you require a tracked delivery, please contact the sales team at sales@interiorsecrets.com.au to confirm if your order is viable for tracking information.

COMMERCIAL & OVER-SIZED PRODUCTS

A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.

REMOVALIST SERVICE

If required, we can provide you with a removalist service for an additional charge. Fragile removalists are white glove and experienced furniture handlers (two persons) for larger fragile items. With a white glove service, our delivery partners can carry your product/s upstairs into any room of your choice. Due to our wide product range, we ask that you contact our customer service team for more information on white glove services, pricing, and restrictions. A transit insurance will incur an additional charge when using a removalist service.

A removalist service is recommended for fully assembled, heavier and bulkier, and very fragile items, such as:

• Boardroom tables

• Bookcases

• Buffet units

• Dining tables

• Larger lounge chairs and sofas

• Marble coffee tables

• Office desks, and

• TV units

CANCELLATION FEES

In the event of a fragile removalist delivery cancellation, a cancellation/ re-booking fee up to 50% of your total freight costs may apply. Requests for delivery cancellations or re-booking must be lodged as soon as practicable after placing your order.

Please refer to our Refunds & Returns page for more information regarding order cancellations.

MELBOURNE ONLY ITEMS

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro area only. These 'Melbourne Only' products will not calculate towards the total shipping costs in your cart as they cannot be delivered interstate. This exclusion applies to all clearance, ex-display, and selected products, which have a note in the features section of the product page.

PICK-UP

Pick-up is available and FREE from our Melbourne warehouse:

80 East Derrimut Crescent

Derrimut, VIC, 3026

Tel No: (03) 8353 2319

Unlike other online stores, we allow pick-ups because we can. Our online competitors outsource their warehouse staff and facilities, ultimately increasing product pricing and making delivery costs a mandatory expense. We believe it’s only fair to pay for delivery service when you need it. You will have the option to select ‘Delivery’ or ‘Pick-Up’ upon checkout to suit your preference.

Please note: Pick-ups are available Monday-Friday from 9:30am-5:00pm and Saturday 10:30am-1:30pm. All pick-ups must be pre-arranged prior to collection. All product/s are thoroughly checked prior dispatch. Interior Secrets is not liable for any transit damages via customer pick-ups or customer arranged delivery.