Shipping + Delivery

Interior Secrets partners with external carriers to complete all of our delivery services. Although these carrier services take extreme care when performing your delivery, Interior Secrets will not be held liable for any damage that is caused during your delivery.

If any damage occurs to the property as a result of delivering the goods, customers are advised to contact the external carrier service directly at the time of delivery. Please ensure to take images and provide the external carrier with all relevant information to lodge your claim with them directly.

Interior Secrets offers a standard ground floor delivery service either with a standard 1-person courier (for small non-fragile items), or a 2-person fragile service (for large/bulky items). Interior Secrets can accommodate an above-ground floor service via lift access only, which is subject to approval. Sadly stair access is not permitted by our external carriers and will cease at ground floor level.

Freight is quoted and charged on our website as a standard single person ground floor delivery service.

- Requests to split an order into multiple deliveries will incur additional freight charges.
- Additional charges apply to failed delivery attempts or when adequate notice to cancel/reschedule a delivery is not provided or
- A failed delivery includes customers not being home on delivery day, despite being provided sufficient notice by both the external carrier and Interior Secrets.

Our external carriers require deliveries to be completed with easy access to the property and will contact customers directly with sufficient notice. Customers are expected to protect their own walls and flooring and ensure that there are no items in the driver's way, which could result in a health and safety risk. We require our customers to communicate with Interior Secrets in advance regarding any obstructions or difficulties expected prior to the day of delivery, such as a steep driveway or pets on the property.

Interior Secrets takes the health and safety of all its employees and delivery partners with the utmost priority. If for any reason our external carriers feel that they are unable to complete a delivery due to a posed health and safety risk, the drivers have the right to refuse the job and in that instance, Interior Secrets will accommodate collection from our Melbourne warehouse.

- If the job cannot be completed on delivery day due to a health and safety risk, the goods will be returned to Interior Secrets and all initial freight charges will be forfeited as a failed delivery attempt.

While we and our couriers endeavour to meet these delivery times on all occasions, keep in mind that your location and order size will ultimately impact the speed of delivery to you. As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from time of dispatch.

Small Orders & Non-Fragile Items

*Fragile items include marble coffee tables, entertainment units, buffet units, and items containing glass.

Large Orders & Fragile Items

*Fragile items include marble coffee tables, entertainment units, buffet units, and items containing glass.

We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box or parcel locker. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/or in elevators, please let advise Interior Secrets in advance prior to purchase for approval and pricing. The service and delivery of goods by external carriers is strictly to ground floor and/ or front door, as such, this service does not include:

● Carrying product/s inside or in elevators.

● Placing product/s in room.

● Assembling product/s.

● Removing packaging or wrapping.

Please note: Customers may be required to organise help from another person and to take furniture from the ground floor and/ or front door inside the residence. It is the sole responsibility of the customer to ensure that the packaged product/s will fit through doorways, and/ or elevators before placing your order. Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. Courier costs include full insurance for product/s that are lost or damaged during transit.

If the delivery address is unattended or you are not available to accept the delivery, customers will need to contact Interior Secrets and authorise an "Authority to Leave" on the order, with at least 24 business hours notice.
If there is a failed delivery attempt cancellation and re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee).

Please note: An authority to leave will void Interior Secrets' and the courier's liability that covers any loss, theft, or damage to your product.

Tracking information is available for non fragile items only via standard single-person courier service.

Please note: that fragile removalists do not have the capabilities to give specific delivery dates and tracking information. If you require a tracked delivery, please contact the sales team at sales@interiorsecrets.com.au to confirm if your order is viable for tracking information.

Customers may be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.

Please note: Depending on carrier availability, Interior Secrets may not be able to accommodate all delivery instructions or requests.

Requests for delivery cancellations or re-booking must be lodged with a minimum 24 business hours notice to avoid fees (excluding weekends, public holidays and must be during business hours). If there is a cancellation with less than 24 business hours notice or a failed delivery attempt cancellation and re-booking fees will apply of the total delivery charge paid (original freight charge forfeited and recharged as a rebooking fee).

Please refer to our Refunds & Returns page for more information regarding order cancellations.

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro area only. These 'Melbourne Only' products will not calculate towards the total shipping costs in the cart as they cannot be delivered interstate.

Please note: This exclusion applies to all clearance, ex-display, and further selected products, which all have a note in the features section of the product page.

Collection is available and FREE from our Melbourne warehouse:

143 Foundation Rd

Truganina, VIC, 3029

Tel No: 1300 668 605

Customers will have the option to select ‘Delivery’ or ‘Pick-Up’ upon checkout to suit your preference. Collection will be arranged with our warehouse team within 3-7 business days of the product being in stock (excludes peak trade times).

Please note: Collection from the Truganina warehouse is available Monday-Friday from 10:00am-4:30pm. Customers will be contacted via email with their packing slip for collection and the earliest available date that the warehouse can accommodate for the order. Warehouse staff require a minimum 48 business hours (excluding weekends & public holidays) to prepare new orders for collection.