We work with some of the best suppliers in the world who are committed to maintaining high standards, allowing us to offer you the best quality product at 'un-designer' prices. With a goal to be the best in our industry, our team members are always here to help you with any queries you may have.
All Interior Secrets products (excluding marble and natural stone products) have a 12 month warranty from the time when the product/s was purchased. Our 12 month warranty offers peace of mind against manufacturing damage, defects in materials, or workmanship on all products purchased. Interior Secrets will work with you to find a solution that you are happy with in accordance with consumer law.
If your product/s arrives or displays signs of damage or fault within the 12 month warranty period, please email firstname.lastname@example.org and provide:
- Your invoice number
- A detailed description of the damage or fault
- Proof of purchase (i.e. invoice or purchase receipt)
- Clear photos showing the damage or fault.
This warranty does not cover:
- Normal wear and tear of the product
- Damage from abnormal use or abuse
- Damage from placing the product in inappropriate locations
- Damage to packaging only
- Damage resulting from improper maintenance
- Marble and natural stone products
- Modified goods
- Minor chips or superficial blemishes
- Insignificant variations in dimensions, colour, natural grain, or finish (as between a received product and an advertised product).
All products subject to warranties must be returned to us in safe order for inspection and assessment. You will be required to safely pack the return products in the condition they were received to our Derrimut warehouse. The products should be packaged adequately to avoid further transit damage and to ensure approval of credit or refund. Please note that the return delivery costs is at your expense. Interior Secrets will not be responsible for any shipping costs associated with returning the product/s.
Please see returns and refunds for more details.