AUS WIDE DELIVERY | 7 DAYS RETURN | MELBOURNE PICKUP 📞1300 668 605  

YOUR SHOPPING CART

It appears that your cart is currently empty!

CONTINUE SHOPPING

Product Care

Marble and Stone

Marble is a natural stone material that is organically porous, soft, and more sensitive to chemicals than other stones such as granite. The marble stone will show wear sooner than other stone surfaces, but it can be restored with correct care and polishing by a stone care professional or restoration specialist.

Since marble is a porous stone, any substances that are left on marble surfaces can stain. We highly recommend cleaning any spills or food crumbs immediately with a lightly dampened cloth as this will minimise the imperfections to the item. Avoid leaving cold cups or drink bottles as water condensation will also stain the marble. We highly recommend the use of coasters and placemats to further protect the integrity of the stone.

Examples of substances that may stain, etch, or mark the marble are:

  • Sauces
  • Oils
  • Acidic
  • Salad dressings
  • Fruit juices
  • Soft drinks
  • Wine and other alcohols

If any of these substances spill on your marble surface, we recommend cleaning immediately with a damp cloth and wipe dry. Blot spills as wiping the area will spread the spill.

Avoid the use of cleaning solutions below as some may stain, corrode or tarnish marble surfaces:

  • General-purpose cleaners
  • Bathroom cleaners
  • Grout cleaners
  • De-scaling solutions
  • Vinegar
  • Bleach
  • Ammonia
  • Abrasive scrubs
  • Acid based cleaners
  • Soft cleansers

Reclaimed/Recycled Wood

The timber used in this range is recycled elm timber veneer. These items are handmade and have been prepared to give them a unique finish and the timber is sourced organically. These items will naturally have distinctive characteristics such as cracks, grain patterns, splits and imperfections, which are then filled and evened out using square timber fillings where required. Please note that sudden and extreme changes in temperature and humidity can cause the timber to crack, split or warp. Reclaimed timber is prone to permanent damage from moisture and heat.

All timber surfaces will mellow and mature in colour over time. These aged and rustic features should be appreciated as part of the look and are not manufacturing defects.  If you would like to see the item before dispatch to ensure you are happy with the colouring and table characteristics, please ask our sales team. Dissatisfaction with this natural finish look will be considered a change of mind and not a fault.  

Please note that assembly should be completed by capable person/s with assembly experience. Interior Secrets will accept no liability for furniture damage or injury should the furniture be assembled incorrectly.


General Care Instructions:

  • Check table fixings periodically as it can loosen over time; re-tighten when necessary and avoid over-tightening
  • Every 8-12 months, apply a clear protective varnish (purchased from your local hardware store) to the furniture to protect surface and maintain quality. Spot test before applying as some timbers can stain darker
  • Place the table indoors and away from direct heat sources, such as sunlight, heating, and windows. The nature of reclaimed timber is not suitable for outdoor use
  • Placemats and coasters are recommended to further protect the integrity of the timber
  • Immediately blot any spills or sticky residue that come into contact with the timber. Use a slightly damp cloth, wiping in the direction of the wood grain followed by a dry towel to remove remaining moisture
  • Frequently dust with a dry towel or duster to remove abrasive build ups of dust
  • Avoid direct contact with liquids or food scraps

Do not:

  • Drag the table or legs when moving. Ask for assistance and lift the table with a minimum of two people
  • Use detergents or cleaning chemicals to the surface as it will damage the timber.

Solid Timber

Solid timber products are unique and long lasting. Regular maintenance can slow the deterioration of hardwood furniture or even prevent it altogether. Hardwood furniture is usually very durable and simple to repair as opposed to cheaper alternatives. It is important to keep in mind that the condensation from hot and cold glasses can penetrate the finish and leave a white ring on your item.

General Care Instructions:

  • Clean and polish regularly. Depending on usage it is recommended to polish your solid timber items every 6 - 8 months
  • Use coasters and placemats to prevent water rings and scratches
  • Wood swells in high humidity and shrinks in low. These changes can warp the wood and in some circumstances cause the item to break. It is recommended to invest in a humidifier/dehumidifier if you live in an area that experiences extreme weather fluctuations
  • Dust the furniture every few days or so to ensure it continues to look shiny and prevents the dust from settling into the wood
  • Immediately blot any spills or sticky residue that come into contact with the timber. Use a slightly damp cloth, wiping in the direction of the wood grain followed by a dry towel to remove remaining moisture
  • Place the table indoors and away from direct heat sources, such as sunlight, heating, and windows. Direct heat sources can cause the timber to warp and, in extreme cases, break due to the temperature

Do not:

  • Use solvents or chemicals on the items. Select your cleaning products carefully and avoid cleaners that contain bleach, alcohol, ammonia based or contain silicone or any other chemicals that can stain or strip wood. Ideally look for natural alternatives
  • Place in an outdoor space. These tables are not suitable for an outdoor space.
  • Use coloured plastic on the timber. Coloured plastic can sometimes seep it’s colour into the wood and affect the timbers shape because of the heat and humidity.

Fabrics

At Interior Secrets, we use a variety of different fabrics on our products. Fabrics do naturally fade over time due to constant use, however, you can take these steps below to help prevent or slow this process.

General Care Instructions:

  • Depending on usage, a weekly vacuum with low suction and a soft brush accessory will remove dust and damaging dirt particles will help extend the life of your fabric and furniture
  • Dab spills immediately with a soft, clean, white cloth or absorbent paper towel. If possible, do not let spills dry and clean them as soon as possible
  • Pilling can occur on occasion and is not considered a fault. Fabric pills can be removed by a power operated pilling tool available at most general home supply stores
  • Professionally clean the fabric bi-annually or yearly
  • Rotate reversible seat cushions regularly to develop even cushioning on a sofa

Do not

  • Place the items near direct heat sources, such as sunlight, heating, and windows
  • Keep sharp or abrasive items such as shoes on or near your fabrics. Abrasive items can pull fibers which can develop into holes or tears
  • Use the item in wet clothing as it can leave a watermark on the fabric and can contribute to beaching, mould growth, and transfer dye
  • Use chemicals, alcohol or detergents to clean the fabrics as this may cause greater damage and discolouration.

Velvet Fabric

Velvet is a luxurious textile created by a complex double weaving process that results in a densely plush nap. Shading, marking and texturing of the pile are an inherent characteristic of velvet and is not considered a fault.

General Care Instructions:

  • Depending on usage, a weekly vacuum with low suction and a soft brush accessory will remove dust and damaging dirt particles will help extend the life of your fabric and furniture
  • Dab spills immediately with a soft, clean, white cloth or absorbent paper towel. If possible, do not let spills dry and clean them as soon as possible
  • Pilling can occur on occasion and is not considered a fault. Use a soft dry brush in the direction of the pile to restore the natural fabric direction and loft
  • Professionally clean the fabric bi-annually or yearly
  • Rotate reversible seat cushions regularly to develop even cushioning on a sofa

Do not

  • Place the items near direct heat sources, such as sunlight, heating, and windows.
  • Keep sharp or abrasive items such as shoes on or near your fabrics. Abrasive items can pull fibers which can develop into holes or tears
  • Use the item in wet clothing as it can leave a watermark on the fabric and can contribute to beaching, mould growth, and transfer dye
  • Use chemicals, alcohol or detergents to clean the fabrics as this may cause greater damage and discolouration.

Timber Veneer

Timber veneer is a natural wood product that requires more attention than other surfaces. The wood is more prone to bruising, scratching, and denting from heavy objects or extreme pen pressure when writing. It is recommended to use a desk pad or a protective surface to prevent damage.


General Care Instructions

  • Dust regularly with a slightly damp, soft, lint-free cloth
  • Wipe dry with a dry, soft cloth in the direction of the natural wood grain
  • Clean spills immediately with a damp cloth
  • Apply a good furniture polish with a soft cloth twice a year
  • Use coasters at all times to prevent surface damage
  • Avoid placing the item in direct sunlight to prolong product longevity

Do not:

  • Use aerosol-powered cleaners or polishes
  • Use polishes containing waxes or abrasives, or polishes that are oil based or alcohol based
  • Place a pot plant on the veneer surface unless it’s in a water tight container or drip tray
  • Place hot, wet, or moist items directly onto the table
  • Place the product in an extremely high or low humidity area

Leather

Leather is a natural product that has a protective layer to resist most soiling and spills. However, our leather products require gentle care using suitable products for maintenance. Pay extra attention to areas that come into contact with hair or skin as they will show the first signs of wear and tear. Always be mindful of sharp or abrasive objects such as shoes and zippers that can damage the leather. Also note that dye transfer from clothes or other fabrics is possible. Protect your leather as soon as possible after delivery by contacting leather care professionals for assistance.

Real Leather

General Care Instructions:

  • Dust weekly or use a soft vacuum attachment to avoid the leather being scratched by loose particles
  • Depending on how often you use your leather furniture, apply a leather cleaner and condition once every 6-8 weeks
  • Immediately blot any spills that come into contact with the leather. Use a clean and white paper towel, gently blotting the affected area. Do not wipe as it may cause the spill to spread and damage other areas
  • Avoid vigorous rubbing when cleaning the leather

Do not:

  • Over clean the furniture, which can damage the protective layer and cause the leather to deteriorate prematurely
  • Soak the leather in any liquids
  • Use detergents, alcohol, chemicals, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed for leather as these may cause damage and discolouration
  • Sit on the furniture with wet swimming clothes or towels, which can leave a watermark on the leather – contributing to bleaching, mould growth and dye transfer

PU Leather

Polyurethane leather otherwise known as ‘PU’ leather is a polymer composite material made of one or more layers of PU and a woven or non-woven textile backing such as bi-cast or ground leather. This fabric provides the most realistic imitation of leather when it comes to its soft supple texture.


General Care Instructions:

  • PU leather should be dusted with a dry or slightly damp lint free cloth
  • We recommend using a faux leather cleaning and maintenance kit on the item and use as directed on the packaging.
  • Cleaning can also be done with warm water and some not abrasive

Do not

  • Do not place in direct sunlight. Faux leathers can dry out the material and cause damage to the frames.
  • Clothes that are indigo dyed (like jeans) or strong colours can transfer onto light colours. Be sure to give this a wipe as soon as you notice it, as it’s the kind of stain that will penetrate if left. A quick wipe down with a baby wipe after use should resolve this if attended to quickly however results may vary and this is not seen as a fault of the material.
  • Do not use abrasive cleaning agents on the material. Harsh chemicals like bleach and detergents.

Tempered Glass

Some of our products use tempered glass instead of regular glass. Although it is tougher and more durable than regular glass, tempered glass is not unbreakable and should be cared for like normal glass. Damaged glass may spontaneously shatter when not maintained properly.


General Care Instructions:

  • Dust glass regularly with a soft and dry cloth
  • Clean with glass cleaner, following the bottle instructions
  • Use place mats and coasters to protect the glass and prolong its longevity
  • For frosted glass, place the frosted side down to avoid damaging the surface

Do not:

  • Subject the glass to thermal or mechanical stress as it can weaken, break or shatter
  • Use the glass surface as a chopping area, and avoid contact with sharp or hard objects
  • Allow greasy or dirty items come into contact with the frosted side of frosted glass
  • Carelessly handle the glass product
  • Drop objects onto the glass surface

Outdoor Furniture

All outdoor furniture is tested to ensure that it is durable enough to withstand outdoor elements. However, it is recommended to store outdoor undercover from harsh Australian weather to preserve and increase the longevity of the product(s).

Preservative Maintenance:

  • Store your outdoor furniture in a dry and shaded area when not in use or during periods of inclement weather
  • Canvas, painted metal or timber furniture should be stored undercover after use
  • Timber furniture will naturally expand and contract due to changes in humidity and temperature. This can cause timber to split and/ or fade in colour when left exposed to outdoor elements, which is a natural occurrence and should not be considered as a fault

General Care Instructions:

  • Furniture made from polyester, synthetic wicker and aluminium can be washed down with warm soapy water and left to dry naturally
  • Clean and treat timber furniture regularly to maintain its integrity
  • Clean the entire surface of upholstered pieces, from seam to seam, to avoid water rings and stains

Do not:

  • Leave furniture uncovered in direct sunlight for extended periods of time as it may cause warping or splitting under the heat
  • Leave furniture outside during periods of inclement weather (e.g. storms or extremely hot weather)
  • Scrub, use hard bristle brushes or other abrasive cleaning methods when cleaning upholstered pieces
  • Fold furniture when wet as it will get mouldy or rusty

Rugs

Each rug is different with small variations in colour, size, and weave pattern due to their handmade quality, and thus should not be considered as flaws but unique characteristics of the rug. All rugs are made for indoor use only unless stated otherwise.

Be aware that heavy furniture can mark and flatten the pile in rugs, causing permanent damage. Some heavy or sharp edged furniture, or constantly moving furniture, can pull the rug out of shape.

Avoid placing your rug in direct sunlight or heat as this will cause your rug to discolour prematurely. Fading will occur slowly over time due to use, and this sun-bleaching effect will permanently affect your rug. This will be more noticeable with darker coloured rugs and natural fibres such as jute or hemp. Rotate the rug every 6-12 months to ensure even wear.

Wool

Wool rugs will naturally shed during the first few months after purchase (or longer depending on use) as a result of loose fibres that remain in the rug after the manufacturing process. This is not a manufacturing fault and should be expected.

Piling can occur due to foot traffic, moving furniture or vacuuming. Piling fibres can be carefully trimmed with scissors to remove.

Sprouting can occasionally occur when loose yarn ends rise above the pile surface. This is a characteristic of the type of weave, and not a manufacturing fault. The loose yarns can be carefully trimmed or pushed through the weave.


General Care Instructions:

  • Treat spills immediately to avoid permanent damage to the wool
  • Blot any liquids with a dry absorbent white cloth or white paper towel. Some stains can be treated with a mild detergent and lukewarm water
  • Regularly vacuum your rug to reduce the amount of shedding, piling, and/ or sprouting over time

Do not:

  • Rub or scrub wool rugs as it can cause permanent pile damage and disruption
  • Machine wash wool rugs
  • Fold or roll the rug for storage
  • Continue to use cleaning agents if colour lifts off when blotted with a white paper towel or if a watermark remains after cleaning. Always test spot the cleaning agent first before proceeding.

Jute

Jute rugs are made from natural fibres and will naturally shed on its bottom side. We recommend placing an anti-slip mat pad underneath your rug to prevent slipping, colour transfer onto carpeting or flooring, protect the finish on varnished floors, and to protect the mat from heavy furniture.


General Care Instructions:

  • Regularly vacuum your rug with a brush attachment to reduce excess piling and limit damage from dust, food crumbs, and dirt
  • Since jute rugs are made from natural fibres, it can be quite absorbent. Treat spills, spots and stains as soon as possible to prevent damage to the mat
  • Blot wet soiling with absorbent tissue, cloth or paper towel
  • For best results, consult and/ or use a professional rug cleaner.

Do not:

  • Rub or wipe any liquid spills as this will cause the liquids to soak into and stain the rug
  • Use rug cleaners and spot treatments as these may stain or discolour the rug’s natural colour
  • Place the rug in damp or humid places e.g. bathroom or kitchen areas

Hemp

Hemp rugs will vary in size and colour due to the nature of hemp yarn, and should be considered as unique characteristics, not faults, of the rug. The rug will initially shed loose fibres that remain in the weave after the manufacturing process, which can be hastened with regular vacuuming. Since most hemp rugs are naturally dyed, the colour may fade fast if placed in direct sun.


General Care Instructions:

  • Blot the spill by pressing firmly with a dry undyed cloth or white paper towel
  • Use water and a toothbrush, or a small scrubbing brush, to gently work on the stained spot inward to avoid spreading
  • If the stained area is significant, take the rug outside and rinse both sides thoroughly. It can be left outside under a shaded area to dry, or hung inside to air dry
  • Remove any solids immediately
  • Consistently rotate your rug from time to time to ensure even wear

Do not:

  • Place the rug in direct sunlight
  • Place the rug in damp or humid places e.g. bathroom or kitchen areas
  • Rub or wipe the spot as the stain will seep deeper into the rug
  • Dry clean as the chemicals can damage the natural hemp fibres
  • Fold or roll the rug for storage