Product Care

Marble is a natural stone that is organically porous, soft and more sensitive to chemicals than any other stones such as granite. Mable stone will show wear sooner than other stones surfaces, but it can be restored with the correct care and polishing by a stone care professional.

Good to Know

Since marble is a porous stone, any substances left on the surface can stain easily. We highly recommend cleaning any spills or food immediately with a lightly dampened cloth followed by a dry cloth to dry any moisture left behind as this will minimise the imperfections to the surface.

Avoid placing cold or hot cups, plates and potted plants directly on the marble as water condensation can stain the marble. The use of coasters and placemats are highly recommended to further protect the stone.

Avoid the use of the following cleaning solutions

• General purpose cleaners
• Bathroom and grout cleaners
• De-Scaling solutions
• Vinegar and ammonia
• Abrasive scrubs
• Acid based cleaners
• Soft cleansers
• Bleach

The timber used in this range is a recycled elm timber veneer. These furniture items are handmade and have been crafted with a unique finish. Reclaimed timber will naturally have distinctive characteristics such as cracks, splits, grain patterns and natural imperfections, which are then filled and evened out using square timber fillings where required.

Good to Know

All timber surfaces will mellow and mature in colour over time. These aged and rustic features should be appreciated as part of the look and feel of the timber and are not considered a manufactured defect.

Please note that sudden and extreme changes in temperature and humidity can cause the timber to crack, split and warp. Reclaimed timber is prone to permanent damage from moisture and heat.

Do’s

• Clean and polish regularly. Depending on usage it is recommended to polish your solid timber every 6-8 months or as required.
• Use coasters and placemats to prevent water rings and scratches.
• Check table fixings periodically as it can loosen over time; re-tighten when necessary. Be careful not to over tighten.
• Place the table indoors and away from direct heat sources, such as sunlight, heating and windows. The nature of reclaimed timber is not suitable for outdoor use.
• Apply an even clear protective varnish to the furniture every 8-12 months to protect the surface and maintain quality. Spot test before applying as some timbers can stain darker.
• Immediately blot any spills or sticky residue that comes into contact with the timber. Use a slightly damp cloth, wiping in the direction of the wood grain followed by a dry towel to remove remaining moisture.
• Dust frequently with a dry cloth.

Don’ts

•  Avoid direct contact with liquids or food scraps.
• Avoid using detergents or cleaning chemicals on the surface as it will damage the timber.
• Avoid dragging the table or legs when moving. Ask for assistance and lift the product with a minimum of two persons.  
• Avoid placing unsealed potted plants directly on the timber surface as moisture may be trapped under the pot.

Solid timber products are unique and long lasting. Regular maintenance can slow the deterioration of hardwood furniture or even prevent it all together. Hardwood furniture is usually durable making it a simple task to repair.

Good to Know

It’s important to keep in mind that the condensation from hot and cold glasses can penetrate the finish and leave white cloudy ringlike stain on the surface. It is advisable to use coasters and placemats to prevent damage from daily use.

Do’s

• Clean and polish regularly. Depending on usage it is recommended to polish your solid timber items every 6-8 months.
• Use coaters and placemats to prevent water rings and scratches.
• Dust the furniture every few days or so to ensure it continues to look shiny and prevents the dust from settling into the wood.
• Immediately blot any spills or sticky residue that comes into contact with the timber. Use a slightly damp cloth, wiping in the direction of the wood grain followed by a dry towel to remove the remaining moisture.
• Place the table indoors and away from the direct heat sources, such as sunlight, heating, and windows. Direct heat sources can cause the timber to warp and in extreme cases, break due to the temperature.

Don’ts

• Avoid the use of solvents or chemicals on these items. Select your cleaning products carefully and avoid cleansers that contain bleach, alcohol, ammonia based or contain silicone or any other chemicals that can stain or strip wood. Ideally look for natural alternatives.

At Interior Secrets we craft our furniture with a vast range of different fabrics and textiles. Fabrics may naturally fade over time due to daily wear, however you can take some steps to help prevent and slow this process.

Do’s

• Depending on usage, a weekly vacuum with low suction and a soft brush accessory will remove dust and damaging dirt particles will help extend the life of your fabric and furniture.
• Dab spills immediately with a soft clean cloth or an absorbent paper towel. If possible, do not let spills dry and clean them as soon as possible.
• Pilling is a natural occurrence of wear to a fabric and should be manicured with appropriate scissors or a power operated pilling tool.
• Professionally clean the fabric once or twice a year.
• Rotate reversible seat cushions regularly to develop even cushioning on a sofa.
• Store furniture in dry, ventilated rooms on tough flooring.
• Plump cushions with your hands to restore its shape after transportation.
• Keep furniture away from radiators, air conditioners and extreme temperatures (at least 30cm distance).
• We recommend dispersing weight evenly across the seat, rather than repeatedly sitting in the same spot.
• Don’t jump or apply sudden force to the furniture. This may damage the frame or suspension.
• When moving furniture from one place to another, lift don’t drag.
• Vacuum crevices of furniture on a low suction when needed.

Don’ts

• Avoid placing the items near direct heat sources, such as sunlight, heating and windows.
• Avoid placing sharp or abrasive items such as shoes on or near your fabrics. Abrasive items can pull fibres which can develop holes and/ or tears.
• Avoid using the item in wet clothing as it can leave a watermark on the fabric an can contribute to bleaching, mould growth, and transfer dye.
• Avoid using cleaning products containing harsh chemicals or oil dissolving solvents.
• Do not sit on the armrests as this can cause deformities or rupture the seams.
• Take caution with pets around furniture. Their claws and teeth may cause damage.

Important points

1. Moisture
   Our products are made using wood and other materials that can be sensitive to moisture. We recommend keeping furniture in an environment with 45-60% relative moisture and at 10-25°C.
2. Sunlight
   After time the fabric colour will change slightly, which is a natural effect. To reduce this process, keep furniture out of direct sunlight.
3. Wear and Tear
   Using furniture for a long time will result in slight material changes. Leather will develop character and markings, while some fabric folds may appear.
4. Pilling  
   Through regular use, the surface of natural fibre fabric can twist and form tiny balls – this is known as pilling. It is an inherent feature of this particular type of fabric and can be caused by environmental factors such as humidity or friction between two fabrics. It can be easily removed with a depillar and should disappear after 3-4 applications.
5. Storage
   Ensure furniture stands on an even surface. This ensures stability and will prevent creaking or damage to the piece.
6. Fabric Variation
   There may be differences and very slight variations between fabrics. The dyeing process means there isn’t an absolute guarantee it will match the sample’s colour perfectly.
7. Clothing and Accessories
   Jeans and other dark clothing may leave stains or marks on furniture. Take extra care when wearing clothing that is new or not pre-washed. Also be careful wearing clothes with sharp decorative elements, as it may damage the fabric or leather.
8. Clothing and Accessories
   Jeans and other dark clothing may leave stains or marks on furniture. Take extra care when wearing clothing that is new or not pre-washed. Also be careful wearing clothes with sharp decorative elements, as it may damage the fabric or leather.

Velvet is a luxurious textile created by a complex double weaving process that results in a densely plush nap. Shading, Marking and texturing of the pile are an inherent characteristic of velvet and is not considered a fault.

Do's

• Depending on usage, a weekly vacuum with low suction and a soft brush accessory will remove dust and damaging dirt particles will help extend the life of your fabric and furniture.
• Dab spills immediately with a soft cloth or absorbent paper towel. If possible do not let spills dry and clean them as soon as possible.
• Pilling can occur on occasion and is not considered a fault. Use a soft dry brush in the direction of the pile to restore the natural fabric direction and loft.
• Professionally clean the fabric once or twice a year.
• Rotate reversible seat cushions regularly to develop even cushioning on a sofa.
  

Don'ts

• Avoid placing the items near direct heat sources, such as sunlight, heating and windows.
• Avoid placing sharp or abrasive items such as shoes on or near your fabrics. Abrasive items can pull fibres which can develop holes and/ or tears.
• Avoid using the item in wet clothing as it can leave a watermark on the fabric an can contribute to bleaching, mould growth, and transfer dye.
• Avoid chemical cleaning!

Feathers and down are considered the most comfortable materials for sofa cushioning. They give a luxury look with a plush, cloud-like feel and unlike foam or polyester fibres, feathers do not downgrade over time!

Like any materials, feathers and down have their own personalities and care requirements. With a little bit of knowledge and the correct maintenance, your feather-filled piece will retain its loveliness for years to come.

Do's

• Store your piece in dry, ventilated rooms with resilient flooring.
• Keep pieces at least 30cm away from radiators, air conditioners and extreme temperatures.
• Protect your piece from direct sunlight, which can discolour fabric and dry out wooden parts.
• Disperse your weight evenly across the seat, rather than repeatedly sitting in the same spot.
• Take caution with pets around furniture. Their claws and teeth may cause damage.

Don't

• Do not jump or apply sudden force to your piece. This may damage the frame or suspension.
• When moving your piece from one place to another, lift do not drag.
• Do not sit on armrests as this can cause deformities or rupture seams.
• Avoid using cleaning products containing harsh chemicals or oil dissolving solvents.
• Vacuum crevices of furniture on a low suction when needed.
• Jeans and other dark clothing may leave stains or marks on furniture. Take extra care when wearing clothing that is new or not pre-washed.

Restoring Plumpness

Feathers always give cushioning that full shape that moulds to your body when you sink into it. That is because feathers and down are capable of holding air inside! It is the air that makes the cushions soft and plump.

For the same reason, you may find that the moment you break in the sofa, wrinkles and creases form as the air is squeezed out. Leaving the wrinkles and creases unattended might cause permanent deformities to the cushioning.

It is fun to grab the same comfortable spot on the sofa (we totally get that it gives you the best view of the TV), but over time dips can appear on the seat as the feathers become compressed.

Thankfully, there is always a chance to restore the cushions. To do so, we recommend a proper plumping and dressing following your daily use. This takes just a couple of minutes each day — and the reward? A great looking sofa for years to come.

Feather Shedding

Just like duck down quilts, a few feathers will always escape from the lining every now and then. This is normal and does not compromise the quality of the furniture. Vacuum fabrics on a weekly basis to remove any loose feathers as well as dust, dirt, and inevitable toast crumbs.

Moisture

Feather fillings are susceptible to moisture. Humidity can hold feathers together and cause lumps, and prolonged accumulation of moisture can cause mustiness. Ventilate and air out your room regularly and help restore the fluffy freshness of your sofa.

Stains and Spills

Blot excess spills and stains immediately with clean clothes or paper towels. For stubborn spills and stains, we recommend spot cleaning with a damp cloth, using water only. Avoid using any detergents or harsh chemicals when cleaning your feather-filled sofa, as these can break down the feather structure over time and shorten the product’s lifespan.

Wood veneers, as thin slices of wood, also will show distinctive patterns on surfaces such as tabletops and drawer fronts. All timber and veneer surfaces will change colour and mellow over time. So, new furniture may initially vary in shade from items previously purchased. With that in mind, the following tips can help prolong the life of your veneer furniture to help them look beautiful for years to come.

Timber veneer is a natural wood product that requires more attention than other surfaces. The wood is more prone to bruising, scratching, and denting from heavy objects or extreme pen pressure when writing. It is recommended to use a desk pad or a protective surface to prevent damage. This product is for indoor use only.

Keep furniture on flat, level ground. Placing it unevenly may cause deformation. Do not place heavy objects on furniture. When repositioning furniture always lift, do not drag. Keep sharp objects away from furniture. They can cause scratches and splinters to the surface.

Do's

• Make sure all surfaces are protected from heat and liquids by mats and coasters.
• Ensure a mat or pad is placed under paper when you are writing on the furniture surface.
• Do not place rubber, cork, vinyl, or plastic materials on the wood finish as chemicals within may react with the finish if left in contact for an extended period of time.
• Dust with a clean, damp, lint-free cloth. Frequent dusting will remove abrasive build-up, which can damage the finish over time. Wipe dry with a dry, soft cloth in the direction of the natural wood grain.
• Clean spills immediately with a damp cloth.
• Apply a good furniture polish with a soft cloth twice a year.
• Re-tighten screws and attachments if they loosen.

Don'ts

• Our furniture will endure most domestic conditions, but it is best to avoid placing furniture next to heat sources such as radiators or open flames. Severe or sudden changes in temperature and humidity can cause warping, cracking, or splitting.
• Excessive exposure to sunlight can cause discolouration.
• Do not use a very wet cloth or allow any liquid to come into contact with the veneers for an extended period of time, as this can permanently damage the surface. Wipe up spills immediately.
• Avoid exposing your furniture to any liquid. All liquids should be wiped up immediately, with a soft, slightly damp cloth, in the direction of the wood grain. If sticky liquid residues remain, they may be removed with a dilute solution of warm soapy water followed by a clean, damp sponge. The area should then be wiped immediately, in the direction of the wood grain, with a clean, soft white cloth until completely dry.
• Avoid using aerosol-powered cleaners or polishes.
• Avoid using spray polishes as they contain silicones which may spoil the furniture’s surface.
• Avoid polishes containing waxes or abrasives, or plashes that are oil based or alcohol based.
• Avoid placing a potted plant on the veneer surface unless it is in a sealed container/pot or drip tray.
• Avoid placing hot, wet, or moist items directly on the surface.
• Avoid placing the product in extreme high or low humidity areas.
• Do not stack furniture.
• Nail polish remover, hairspray, perfume, potpourri, and any other products that contains solvents can damage wood finishes.
  

Leather is a natural material. It breathes, it is warm and like anything natural, each hide is entirely unique. Sometimes you can see traces of its past - like brands, healed scars, veins, marks, areas of differing fibre density and hair pore structure. These hallmarks in no way detract from the qualities of the leather. Instead, it is these characteristics that make leather special.

As each hide takes to dyes and finishes a little differently, we cannot guarantee an exact match to the colour you may have seen online - but we still try our best to get as close as possible. And as the leather becomes increasingly soft and supple, the colour might develop too.

You may find that as you begin to break it in, natural wrinkles and creases form, character and markings develop in the leather. But just like a leather jacket, it will only add to its inviting look and butter-soft feel.

Leather is a true investment piece. So, to make sure you get the most out of your purchase, here are some tips to keep your piece of leather furniture looking its best for longer.

Good to Know

Pay extra attention to the areas that come into contact with skin and hair as they will show the first signs of wear and tear. Always be mindful of sharp or abrasive objects such as shoes and zippers that can damage the leather. Also note that dye transfer from clothes or other fabrics is possible.

Real Leather

Do's

• Dust weekly or use a soft vacuum attachment to avoid the leather being scratched by loose particles.
• Depending on how often you use your leather furniture, apply a leather cleaner and condition once every 6-8 weeks.
• Immediately blot any spills that come into contact with the leather. Use a clean and dry cloth gently blotting the affected area. Do not wipe as this may cause the spill to spread and damage other areas. Avoid vigorous rubbing when cleaning the leather.
• Store furniture in dry, ventilated rooms on tough flooring.
• Plump cushions with your hands to restore its shape after transportation.
• Keep furniture away from radiators, air conditioners and extreme temperatures (at least 30cm distance).
• Protect your furniture from direct sunlight, which can discolour and dry out leather.
• We recommend dispersing weight evenly across the seat, rather than repeatedly sitting in the same spot.
• To prevent the leather from drying out and help it to stay soft, use professional leather conditioners with a PH between 5-7 periodically.

Don't

• Avoid over cleaning the furniture which can damage the protective layer and cause the leather to deteriorate prematurely.
• Avoid soaking the leather in any liquids.
• Avoid the use of detergents, alcohols, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed for leather as these may cause damage and discolouration.
• Avoid sitting on the furniture with wet swimming clothes or towels, which can leave a watermark on the leather – contributing to bleaching, mould growth and dye transfer.
• Avoid placing leather products directly in sunlight.
• Do not jump or apply sudden force to the furniture. This may damage the frame or suspension.
• When moving furniture from one place to another, lift do not drag.
• Do not sit on the armrests as this can cause deformities or rupture the seams.
• Take caution with pets around furniture. Their claws and teeth may cause damage.
• Jeans and other dark clothing may leave stains or marks on furniture. Take extra care when wearing clothing that is new or not pre-washed.

Normal Cleaning

• Dust frequently with a clean, dry cloth.
• Vacuum crevices on a low suction when needed.
• If leather is soiled, it can be wiped with a soft, slightly damp cloth with lukewarm water. Dry excess water immediately as it could cause leather to bloat.
• Do not use saddle soap, cleaning solvents, oils, furniture polishes, varnish, abrasive cleaner, detergents, or ammonia on leather; they will ruin the finish, causing it to become sticky and cracked. Stick to lukewarm water all the time.
• Do not spot clean leather; always clean the entire surface.
• Let the leather air-dry; never use a hair dryer or other heat source to dry leather as they could cause leather to deform and harden.

Spots and Spills

• Blot excess spills and stains immediately with a clean cloth or sponge.
• For stubborn spots and stains, apply a mild, nonabrasive solution with a clean, wet cloth. Rinse well and let air-dry.

Butter, Oil or Grease

• Wipe the leather with a clean, dry cloth and let the remainder of the oil dissipate into the leather.
• Do not apply water or try to wash a grease spot.
• If the stain remains, seek for professional advice.

Scratches

• As an inherent feature, top-quality waxed and oiled leather is easy to scratch. Light scratches caused by daily use can be removed by repeatedly rubbing the scratched spot with your finger pad.
• For scratches caused by sharp objects such as toys, jewellery, and buckles, spread a small amount of professional leather wax or filler to the spot using a soft, lint-free cloth and allow leather to fully absorb.
• For deeper scratches, professional care products will be required. Contact our customer support if necessary.

PU Leather

Polyurethane leather otherwise known as ‘PU’ leather is a polymer composite material made of one or more layers of PU and a woven or non-woven textile backing such as bi-cast or ground leather. This fabric provides the most realistic imitation of leather when it comes to its soft supple texture.

Do's

• PU leather should be dusted with a dry or slightly damp lint free cloth.
• It is advisable to use a faux leather cleaning and maintenance kit on the item and use as directed on the packaging.
• Cleaning can also be performed with warm water and nonabrasive cleaner.

Don't

• Avoid placing PU leather products directly in sunlight.
• Be conscious of clothes that are indigo dyed (like jeans) or strong colours that can transfer onto light colours. Be sure to give this a wipe as soon as you notice it, as it is the kind of stain that will penetrate if left. A quick wipe down with a baby wipe after use should resolve this if attended too quickly.
• Avoid the use of detergents, alcohols, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed for leather as these may cause damage and discolouration.

Some of our products use tempered glass instead of regular glass. Although it is tougher and more durable than regular glass, tempered glass is not unbreakable and should be cared for like normal glass.

Good to know.

Damaged glass may spontaneously shatter when not maintained properly. Please ensure that that you attend to any damage glass immediately and remove the risk.

Do’s

• Dust glass regularly with a soft and dry cloth
• Clean with glass cleaner following the bottles instructions.
• Use place mats and coaster to protect the glass and prolong it longevity.
• For frosted glass, place the frosted side down to avoid damaging the surface.

Don’ts

• Avoid subjecting the glass to thermal or mechanical stress as it can weaken, break, or shatter the glass.
• Avoid using the glass as a chopping area and avoid contact with sharp or hard objects that may risk the integrity of the glass.
• Avoid greasy or dirty items coming into contact with the frosted side of the glass (if applicable)
• Avoid dropping items onto the glass surface.
• Avoid carelessly handing the glass.

Interior Secrets outdoor furniture range is assessed to ensure that is durable to withstand outdoor element, however it is recommended to store outdoor furnishings undercover from harsh Australian weather to preserve and increase the longevity of the product (s).

It is important to note that keeping any furniture outside can leave it vulnerable to rust marks, mildew, or stains, so above all, you can extend the life of your furniture by not leaving it exposed to the elements more than you need to.

Preservative Maintenance

• Store your outdoor furniture in a dry and shaded area when not in use or during periods of inclement weather.
• It is highly advisable to use coasters and placemats to avoid damage from use of plates, cups, dishes, and potted plants.
• Canvas, painted metal, or timber furniture should be stored undercover after use.
• Timber furniture will naturally expand and contract due to changes in humidity and temperature. This can cause timber to split and/ or fade in colour when left exposed to outdoor elements. This is a natural occurrence and is not considered a fault.

Do’s

• Furniture made from polyester, synthetic wicker and aluminium can be washed down with warm soapy water and left to dry naturally.
• Clean and treat timber furniture regularly to maintain its finish and integrity.
• Clean the entire surface of upholstered pieces, from seam to seam, to avoid water rings and stains.
• When repositioning furniture always lift, do not drag.
• Keep sharp objects away from furniture. They can cause scratches and splinters to the surface.
• If possible, store unused furniture in a cool dry place indoors. If the furniture is stored outside, cover with a waterproof cover.
• After rain or snowfall, wipe off excess water or snow from flat surfaces. Allow air to circulate to avoid condensation.
• Clean spills and stains immediately with a clean cloth.

Don’ts

• Avoid leaving furniture uncovered in direct sunlight for extended periods of time as it may cause warping or splitting under the heat.
• Avoid leaving furniture outside during periods of inclement weather including storms and extreme hot weather.
• Avoid scrubbing using a hard bristle brush and/ or other abrasive cleaning methods when cleaning upholstered pieces.
• Avoid folding furniture that is collapsible when wet as it may cause mould or rust.
• Do not stack furniture.

Materials

Coated Metal

• Clean with a soft cloth soaked in detergent and warm water. Wipe dry with a clean cloth. Do not use abrasive, acid, alcohol-based, or solvent-based cleaners as they could damage the paint finish. Iron or steel frames will rust if the finish is scratched or if your furniture is exposed to excessive humidity, particularly in locations near saltwater.

Stainless Steel

• Consistently applying stainless steel cleaner removes oxidisation and helps restore a natural glossy finish in seconds. Cleaning will be needed on a regular basis in coastal areas, due to wind and salt exposure.

Cushion Fabric/Upholstery

• All fabrics fade when exposed to the sunlight, including outdoor fabrics. It is important to keep cushions inside when they are not being used, or ensure they are covered with waterproof furniture covers.
• For regular cleaning, vacuum or lightly brush to remove dust and grime.
• For light stains, spot clean with a solution of mild detergent and warm water. Thoroughly rinse with clean water, then stand cushions on one end and allow to air-dry completely.
• For mildew and heavy stains, quality commercial outdoor furniture cleaner can be used.

Rope

• Use a microfibre cloth with water to remove dust from the rope. To avoid frizzing, avoid using a brush to clean the rope.

Wicker

• Brush the dirt and dust with a soft bristle brush. Try to get into the cracks between the weaves as it helps immensely in loosing up dirt and grime. Wipe clean with a damp cloth.

Teak or Acacia

• Teak is a dense and extremely durable hardwood with a high oil and wax content. It can be left outside untouched and untreated for many years. Over time, the natural colour of golden brown will weather to a soft, silver grey due to the oxidised oil layer.
• If this is the look you prefer, simply clean your teak once a year. If you prefer to bring back the original teak colour, use a solution of soft detergent and warm water. Apply the solution to the timber and use a soft-bristled scrubber (such as a kitchen/pot scrubber) to rub in the direction of the wood grain. Repeat the process, as necessary.

Eucalyptus

• Keep standing water off your eucalyptus-wood furniture, and keep the furniture out of direct sunlight, which breaks down the surface layer of wood fibres and causes discolouration and finish failure. For regular cleaning, scrub the surface of the wood using a soft bristle brush, with a solution of bleach and water. Dry the wood with clean towels; this removes any residue from the wood and kills any mould or mildew spores.
• Apply polyurethane sealer to the surface periodically; this will help the wood resist water damage and protect it from scratches, stains, nicks, and weathering.
  Glass
• Keep glass surfaces dust-free to avoid scratching. Clean with mild detergent or household glass cleaner. Wipe dry with a clean cloth or paper towel to avoid streaks. Do not use harsh chemicals or abrasive cleaners.

Plywood

• Wipe clean with a mild soapy solution. Stains can be removed using a grease-cutting washing-up liquid and an abrasive sponge scrubber.

Each rug is different with small variations in colour, size, and weave patterns due to their handmade quality and thus should be appreciated for their unique characteristics. These unique characteristics are not considered flaws or manufacturing faults. All rugs are made and designed for indoor use only unless stated otherwise.

Good to Know

Be aware that heavy furniture can mark and flatten the pile in rugs and may cause permanent damage to the rug pile. Some heavy or sharp edge furniture as well as dragging furniture on the rug may pull the rug out of original shape.

• Avoid placing your rug in direct sunlight or heat as this will cause your rug to discolour prematurely.
• Fading will occur slowly over time due to use and sun exposure.
• Rotate rugs every 6-12 months and more regularly in high traffic areas!

Wool
Wool rugs will naturally shed during the first few months after purchase (or longer depending on use) as a result of loose fibres that remain in the rug after the manufacturing process. This is not a manufacturing fault and should be expected result of a new wool rug purchase.

Good to Know

• Pilling can occur due to foot traffic, moving furniture and vacuuming.
• Pilling fibres can be carefully trimmed with scissors.
• Sprouting can occasionally occur when loose yarn ends rise above the pile surface. This is a characteristic of the type of weave and not a manufacturing fault.
• Loose yarns can be carefully trimmed or pushed through the weave.

Do’s

• Treat spills immediately to avoid permanent damage to the wool.
• Blot any liquids with a dry absorbent white cloth or white paper towel.
• Some stains can be treated with a mild detergent and lukewarm water.
• Always spot test when using a cleaning product on your wool rug

Don’ts

• Avoid rubbing or scrubbing wool rugs as this can cause permanent damage to the pile of the rug.
• Avoid machine washing your rug.
• Avoid folding or rolling rugs for storage.

Jute Rugs

Jute rugs are made from natural fibres and will naturally shed on its bottom side. We recommend placing an anti-slip mat pad underneath your rug to prevent slipping, colour transfer onto carpet or flooring, protect the finish on varnished floors, and protect the mat from heavy furniture.

Do’s

• Regularly vacuum your rug with a brush attachment to reduce excess pilling and limit damage from dust, food crumbs and dirt
• Treat spills, spots, and stains as soon as possible to prevent damage to the mat.
• Blot wet soiling with absorbent tissue, cloth, or paper towel.
• For best results consult and use a professional rug cleaner

Don’ts

• Avoid rubbing or wiping any liquid spills as this will cause the liquids to soak into and stain the rug.
• Avoid rug cleaners and spot treatments as these may stain or discolour the rugs natural colour.
• Avoid placing the rug in a damp or humid place e.g., Bathroom and kitchen areas.

Hemp

Hemp rugs will vary in size and colour due to the natural hemp yarn and should be appreciated for its unique characteristics. Any natural variation in the hemp rugs is not considered a fault to the rug.

Good to Know

The rug will initially shed loose fibres that remain in the weave after the manufacturing process which can be hastened with regular vacuuming. Since most hemp rugs are naturally dyed, the colour may fade fast if placed in direct sun.

Do’s

• Blot spills by pressing firmly with a dry undyed cloth or white paper towel.
• Use water and a toothbrush, or any small scrubbing brush to gently work on the stained spot inward to avoid spreading.
• If the stained area is significant, take the rug outside and rinse both sides thoroughly. It can be left outside under a shaded area to dry or hang inside to air dry.
• Remove any solids immediately.
• Consistently rotate your rug from time to time to ensure even wear.
• Consistently rotate your rug from time to time to ensure even wear.

Don’ts

• Avoid placing the rug in direct sunlight.
• Avoid the rug in damp or humid places e.g., Bathroom or kitchen areas.
• Avoid rubbing or wiping the spot spills as the stain will seep deeper into the rug.
• Avoid dry-cleaning as the chemicals can damage the natural hemp fibres.
• Avoid rolling or folding the rug for storage.

Please note that due to the nature of the mirror frame constructions sold at Interior Secrets, this product is not suitable for wet or high-humidity areas. Adequate ventilation is essential to prevent mirrors from condensation which can lead to corrosion and damage to mirrors.

Good to Know

To prolong product longevity and maintain its quality ensure the mirror surface is cleaned with a damp cloth and then buffed with a dry lint free cloth. Lightly dust the frame and surface, as necessary.

Don’ts

• Avoid the use of any cleaning liquids that contain corrosive chemicals such as ammonia (e.g., Windex and Vinegar)
• Avoid spraying cleaning products directly on the mirrors surface or allow liquids to come in contact with the frame.

**Interior Secrets encourages customers to seek professional advice when installing mirrors with the correct fixtures for your specific wall type