In the case of faulty product/s or significant differences, Interior Secrets will work with you to find a solution that you’re satisfied with in accordance with consumer law.
If a product is faulty, significantly different than advertised, or not fulfilling its purpose, please notify Interior Secrets immediately. You will be advised by our support team to take and send photos and/ or videos of the issue to illustrate the problem.
If you believe that your product/s has been damaged in transit, you must report it to Interior Secrets within 48 hours of receiving a delivery. You will be advised by our support team to take and send photos and/ or videos of the issue to illustrate the problem.
To report a faulty product, significance difference, or transit damage please contact our service agents on (03) 8353 2319 or at firstname.lastname@example.org.
Please note that all returns and faulty returns must be delivered to our Derrimut warehouse as our Southbank showroom does not accept delivery returns.
All faulty product/s must be returned to Interior Secrets in safe order for inspection and assessment. We require the faulty product/s to be packaged adequately, including all accessories and parts, and not assembled or partly assembled in any way to avoid additional damage in transit.
Misalignment concerns are not to be considered a defect or fault, excepting instances of broken or faulty hardware. Incorrect furniture alignment can occur through transit movement and may require an adjustment or maintenance. To ensure correct assembly and care, and for further assistance, please enquire at email@example.com or call 1300 668 605.