One of the pair of stools ordered was wobbly as one leg short. Interior Secrets acknowledged issue promptly and organised replacement drop off and pick up of wobbly stool promptly.
As soon as you complete your purchase you will receive an email confirming the details of your order and estimated dispatch date.
If your item is arranged with a general courier, you will receive an email with tracking links as soon as your item has been dispatched from our Warehouse to our delivery partner. The courier will then contact you to provide an estimated time frame for delivery.
We want you to love your purchase and trust you will receive it in perfect condition. Occasionally, we have products that may slip through or have endured rough transit and they end up in your hands. If your item arrived with a fault, please email our Customer Care Team at firstname.lastname@example.org with all your product details of your order and we will be in touch to arrange a return and replacement if required.
If for any reason you don't like what you've bought, just let us know within 30 days, and we'll return your money. Provided you have not assembled your item or removed the original packaging, simply email email@example.com to notify of your change of mind within 30 days. If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must return the item/s to our VIC Warehouse. Once the goods have been received in good order with the original packaging at our warehouse, we will issue a store credit or refund less all shipping costs.
Items that do not qualify for our 30 days return policy include products that are classified as Online Only, Clearance, Ex-display or Special order.