Note: The timber used in this range is recycled elm timber. The table's are hand made and have been prepared to give the table top a unique finish. The timber will naturally have distinctive characteristics such as cracks, splits and imperfections, which are then filled and evened out using square timber fillings where required for single piece table tops. The raw and rustic features should be appreciated as part of the look and are not manufacture defects.
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In themselves these tables are great but my overall dealings with your company has been less than great. 1. I wanted to swap one of the tables with a larger size but was told that if I did that, both tables would be delayed as your company was unwilling to ship the smaller one straight away and the larger one when it arrived. 2. I changed the delivery address but somehow this information wasn’t relayed to the shipping company which meant I had to contact the shipping company and try and sort out the miscommunication. This caused me stress. 3. Tables are beautiful but I haven’t been able to find any care instructions.
As soon as you complete your purchase you will receive an email confirming the details of your order and estimated dispatch date.
If your item is arranged with a general courier, you will receive an email with tracking links as soon as your item has been dispatched from our Warehouse to our delivery partner. The courier will then contact you to provide an estimated time frame for delivery.
We want you to love your purchase and trust you will receive it in perfect condition. Occasionally, we have products that may slip through or have endured rough transit and they end up in your hands. If your item arrived with a fault, please email our Customer Care Team at email@example.com with all your product details of your order and we will be in touch to arrange a return and replacement if required.
If for any reason you don't like what you've bought, just let us know within 30 days, and we'll return your money. Provided you have not assembled your item or removed the original packaging, simply email firstname.lastname@example.org to notify of your change of mind within 30 days. If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must return the item/s to our VIC Warehouse. Once the goods have been received in good order with the original packaging at our warehouse, we will issue a store credit or refund less all shipping costs.
Items that do not qualify for our 30 days return policy include products that are classified as Online Only, Clearance, Ex-display or Special order.